Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,849 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Synchrony to a friend and 75% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 344 reviews)); "Very flexible and good work life balance" ((in 201 reviews)); "1. Pay is great." ((in 121 reviews)); "Great people and very helpful" ((in 106 reviews)); "Management is good and listens" ((in 93 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 48 reviews)); "They show alot of favoritism." ((in 20 reviews)); "Limited growth opportunities for staff" ((in 14 reviews)); "Sometimes there is politics involved." ((in 10 reviews)); "The project managers on this team are highly proficient, professional, and a real asset to the team." ((in 3 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

Synchrony reviews

4.1

79% would recommend to a friend

(2,550 total reviews)

Brian Doubles

90% approve of CEO

75% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,550 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,550 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Apr 22, 2025

If you got an opportunity in SYF then blindly you can go for it.

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

1. Amazing flexibility 2. Friendly Management 3. Cab services always available 4. Lunch and Dinner complimentary if working from office. 5. Very good growth opportunities.

Cons

No Cons as of now.

5.0

Apr 16, 2025

Synchrony is a great place to work!

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Daily Team, Manager, and Coach communication. Opportunities for advancement within Synchrony. (Desired roles may be challenging to get into as once filled as people tend to stay in those roles.) Some Flexibility. Remote work. Time off.

Cons

Note: any and all customer service roles can be challenging. Large call volumes at times. Regular procedure updates may be challenging for some.

4.0

Apr 15, 2025

Good place to work

Senior channel manager

Recommend

CEO approval

Business Outlook

Pros

Culture is good , employees are welcomed great

Cons

Compensation and Pay is not equal for insiders and outsiders

Viewing 208 - 210 of 2,550 Reviews

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Synchrony

Synchrony reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

If you got an opportunity in SYF then blindly you can go for it.

Synchrony is a great place to work!

Good place to work

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Jobs at Synchrony