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      Synchrony

      Engaged Employer

      Synchrony reviews

      4.1

      79% would recommend to a friend

      (2,549 total reviews)
      avatar

      Brian Doubles

      90% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,549 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      3K reviews
      1.0
      Mar 21, 2022

      Boring & MicroManaged…if you like repetition then this place is for you.

      Marketing vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, WFH, Flex Fridays, & Pay

      Cons

      Very political. People are hired or promoted based on who they know and not on talent. Synchrony says it wants to be more innovative and become a digital first company, but lack of experience in management prevents this growth. Processes are very redundant & teams are resistant to change. Great place if you have no life outside of work, as you are expected to participate in ‘employee resource groups’ in your free time- if you don’t you’ll be looked down on & penalized by not being promoted.

      3.0
      Jan 27, 2022

      Work from home

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, benefits, weekly pay, pto

      Cons

      When needing help on call it’s like pulling teeth to get help, metrics change, feel you have to fend for yourself

      1.0
      Mar 19, 2021

      Try to move on from the Call Center Representative position as soon as possible

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical, Dental, etc. benefits are good. Employees pay based on their salary. The less your salary, the less you pay for your benefits. The higher your salary, the more you pay for your benefits.

      Cons

      After completing the required time as a Call Center Representative, get out of the role by applying internally for other positions as soon as you can. Being a Call Center Representative means you have no control over your schedule, you can't even get up to use the bathroom unless it's during your strictly designated 15 minute break or 30 minute lunch and you will be verbally abused by customers all day while the company does not do anything to support you. If a customer complains about you and you did nothing wrong, you will get written up. It's a very stressful and demeaning job.

      Viewing 214 - 216 of 2,549 Reviews
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      ReviewsSynchrony reviews

      Glassdoor has 2,848 Synchrony reviews submitted anonymously by Synchrony employees. Read employee reviews and ratings on Glassdoor to decide if Synchrony is right for you.