Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,847 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Synchrony to a friend and 76% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (314) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 347 reviews)); "Very flexible and good work life balance" ((in 196 reviews)); "1. Pay is great." ((in 116 reviews)); "Great people and very helpful" ((in 110 reviews)); "Management is good and listens" ((in 90 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 46 reviews)); "Low compensation compared to other similar industries." ((in 20 reviews)); "Alot of favoritism, lack of diversity in senior roles" ((in 19 reviews)); "Sometimes there is politics involved." ((in 10 reviews)); "Management is HORRIBLE, Favorites are played, They only come at you with bad news never positive, Witch hunting occurs often, You are verbal punching bags with their ignorant customers they give credit to." ((in 8 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What Synchrony locations have received the highest employee ratings?

Costa Mesa , Guaynabo , Champaign , San Juan , New York , Cincinnati , Orlando , Stamford , Chicago , Altamonte Springs

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Synchrony

Synchrony reviews

4.1

79% would recommend to a friend

(2,548 total reviews)

Brian Doubles

91% approve of CEO

76% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.1

Work/Life balance

4.0

Compensation and benefits

3.8

Senior management

3.7

Career opportunities

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,548 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Feb 27, 2017

A fair company

Manager

Recommend

CEO approval

Business Outlook

Pros

Strong work culture... Acceptable to change... And a robust transport system...

Cons

Incremental pay based on annual review is very less and vintage employees who are 7+ years in the company get bonuses instead of a pay hike which is a loss for them

5.0

Feb 24, 2017

CSR

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They take care of you.

Cons

Routine can get old, tedious and stressful depending on your emotional intelligence.

2.0

Jan 7, 2017

Think twice before u join

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing much to say about this company as there is not even a single positive thing. Many regret of the work culture.

Cons

Leave policy, the worst. You get 2 leaves every month and you can take only if there are vacation slots available. There is huge queue. Only 3 sick leaves per year. This is the most sick thing of this company. Pay hike, nothing great. Lot of politics in IJPs. Most of the time, the salary is very less end of the month as there lot of deductions and loss of pay because of the worst leave policy. I have seen, many are sick and they still are working as there r no sick leaves.

Viewing 2530 - 2532 of 2,548 Reviews

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Jobs at Synchrony

AVP, Change Management

Executive Support Site Leader

AVP, B2B Digital Product Owner