Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,849 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Synchrony to a friend and 76% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 344 reviews)); "Very flexible and good work life balance" ((in 201 reviews)); "1. Pay is great." ((in 121 reviews)); "Great people and very helpful" ((in 106 reviews)); "Management is good and listens" ((in 93 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 48 reviews)); "They show alot of favoritism." ((in 20 reviews)); "Limited growth opportunities for staff" ((in 14 reviews)); "Sometimes there is politics involved." ((in 10 reviews)); "The project managers on this team are highly proficient, professional, and a real asset to the team." ((in 3 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

Synchrony reviews

4.1

79% would recommend to a friend

(2,550 total reviews)

Brian Doubles

90% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,550 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews

3.0

Dec 16, 2014

Descent company to work for.

Internal controls

Recommend

CEO approval

Business Outlook

Pros

They have excellent benefits. Best tuition reimbursement program around.

Cons

Unstructured environment. Some departments do not meet the industry standards for quality. Work environment is ever changing.

3.0

Sep 21, 2014

In training

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Health insurance, vision, dental, health savings account pretty helpful, atmosphere pretty positive. Ability to post out of current position after six months. The morale.

Cons

The pay only if working 2nd shift you receive the differential. Should be more taking in consideration the success this company has had over the years.

2.0

Jan 20, 2026

Voted Best Company to Work For???

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Remote. Team members were nice / helpful.

Cons

The company has extremely aggressive goals, which may be expected for a lender, but it does not value the employees actually doing the work. Leadership pushes constant messaging about tripling business, yet the Specialists who support newly enrolled and existing offices receive little to no meaningful recognition or compensation for that growth. The only incentive offered is a $50 gift card, which employees must compete for against their entire team. Advancement opportunities are also misleading—employees must interview for a role and, if selected, “test” the position for three months with no guarantee of actually receiving the job. Overall, expectations are high, rewards are minimal, and employee contributions feel undervalued

Viewing 283 - 285 of 2,550 Reviews

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Synchrony

Synchrony reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Descent company to work for.

In training

Voted Best Company to Work For???

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Jobs at Synchrony