T-Mobile Coach In Customer Service reviews

3.6

48% would recommend to a friend

(125 total reviews)
avatar

Srini Gopalan

27% approve of CEO

37% positive business outlook

Coach In Customer Service employees have rated T-Mobile with 3.6 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Coach In Customer Service professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Coach In Customer Service professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

125 reviews
5.0
Feb 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Working at T-Mobile has been a transformative journey for me, starting as a Sales Development Representative (SDR) and evolving into a coach for Sales Development Representatives. This experience has not only honed my professional skills but has also significantly shaped me as an individual. As an SDR, I was immersed in the fast-paced world of sales, where every call and interaction was an opportunity to make an impact. T-Mobile's dynamic environment provided the perfect platform for me to learn the intricacies of sales, from prospecting to closing deals. The constant challenges pushed me to continuously improve and innovate in my approach. I learned to effectively communicate the value of our products and services, adapt to different customer needs, and overcome objections with confidence. I also had the honor of being selected to record a video sharing my journey and insights into the Sales Development Representative (SDR) role at Career Fest it was an honor that I deeply appreciated. It provided me with a platform to not only showcase my experiences but also to inspire others who are considering or embarking on a similar career path. Moreover, T-Mobile's emphasis on a customer-centric approach instilled in me the importance of building genuine relationships and providing personalized solutions. This not only enhanced my sales performance but also fostered a sense of empathy and understanding towards customers. Transitioning into a role as a coach for Sales Development Representatives marked a significant milestone in my career journey. It allowed me to leverage my experience and expertise to mentor and guide new recruits. This role was not just about imparting knowledge but also about fostering a culture of continuous learning and development within the team. As a coach, I learned the importance of effective leadership and communication. I had to adapt my coaching style to cater to the unique strengths and weaknesses of each individual, while also fostering a sense of teamwork and collaboration. This required patience, empathy, and the ability to provide constructive feedback in a supportive manner. Also, as a coach, being chosen out of thousands to record a video with T-Mobile Studios to spotlight T-Mobile for Business Sales Development for the career site as well as many other platforms was an extraordinary privilege that left a profound impact on me. It was not only a recognition of my contributions but also an opportunity to showcase the innovative and dynamic work environment fostered within T-Mobile. Moreover, being responsible for the growth and success of my team instilled in me a sense of accountability and dedication. I realized that my actions and decisions had a direct impact on the performance and morale of my team members. This responsibility motivated me to strive for excellence and lead by example. Beyond professional growth, my journey at T-Mobile has also profoundly influenced my personal development. The challenges and experiences I encountered have strengthened my resilience, perseverance, and adaptability. I've learned to embrace change, navigate uncertainty, and thrive in challenging environments. Overall, my experience at T-Mobile, from being an SDR to a coach, has molded me into a more confident, empathetic, and skilled professional. It has equipped me with the tools and mindset to overcome obstacles, inspire others, and drive results. I am immensely grateful for the opportunities and experiences I've had and look forward to continuing my journey of growth and development.

Cons

The only Con is not knowing where to go next as there are so many directions you can take... I will retire at T-Mobile!

5.0
Jan 29, 2024

Always Achieve the Best!

Recommend
CEO approval
Business Outlook

Pros

Fantastic growth opportunities to work for a company that values its employees above all else. Competitive pay options with a plethora of benefits. Work-Life Balance approach. Diverse and Inclusive environment.

Cons

Fast-Past Environment that some may not be prepared for.

5.0
Jan 4, 2024

Great benefits and decent pay

Recommend
CEO approval
Business Outlook

Pros

Company has great benefits, employee stock purchase program and commission was good.

Cons

Hear the uppers ask for ideas and change but is often never implemented.

Viewing 25 - 27 of 125 Reviews

Glassdoor has 24,610 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.