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      T-Mobile

      Engaged Employer

      T-Mobile Customer Service Representative, Call Center reviews

      2.1

      8% would recommend to a friend

      (5 total reviews)
      avatar

      Srini Gopalan

      100% approve of CEO

      100% positive business outlook

      Ratings by category

      4.0

      Culture & values

      4.0

      Diversity & inclusion

      4.0

      Compensation and benefits

      3.0

      Career opportunities

      2.3

      Work/Life balance

      2.2

      Senior management

      Ratings by demographic groups

      Reviews by job title

      5 reviews
      2.0
      May 31, 2024

      Great if youre really needing stable income

      Call center customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -consistent opportunities for overtime -opportunities for incentives/commission -opportunities to move into leadership and other positions

      Cons

      -back to back nonstop calls -no work life balance -terrible training and support/assistance after training -weekends/evenings are highly likely -HIGHLY STRESSFUL

      3.0
      Aug 13, 2022

      Required current employees to get vaccinated & let me go as if I was nothing.

      Call center customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay & benefits. Medical they offer is a little iffy, considering the spending card wouldn't work for a lot of doctors offices I thought it would work for. Wouldn't work at the eye drs, dentist, but did work at chiropractor office & on amazon for FSA/HSA approved items? All over the place. You can make good money if you are constantly offering to sell phones & services. I did enjoy the people I got to know virtually. 😩 .

      Cons

      Very "on top of you, no breathing room" work environment. It took me a little while to just be okay with random managers listening on live calls & openly coaching in a wide open chat. (I was working from home) after I got pretty used to it, it would still get the best of me considering I have anxiety and having someone legit telling me what I needed to say real time was overwhelming at times. They did bring us into the office for weeks before they decided we would have to go back home until they finally chose to require vaccinations.

      Viewing 1 - 3 of 5 Reviews
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