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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,186 total reviews)
      avatar

      Srini Gopalan

      50% approve of CEO

      52% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      2.0
      Nov 11, 2015

      Choose Team Wisely

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stock option and stock grant programs are very good incentives to continue working for the company. Management is generally receptive to feedback.

      Cons

      Since going public there are a lot of cost cutting measures that are negatively impacting the work environment. Dropping a building and shoe-horning everyone into the remaining buildings is disastrous. Some people need quiet space in which to be creative. We can't all collaborate in an open noisy environment at all times. Marketing runs the company and does not recognize the contributions of the other divisions. They treat the other groups like servants. Lack of quality project managers leave long-term employees managing the project managers and instructing them on the best and most efficient methods to perform their duties. Large scale projects with lack of oversight lead to designs that produce deliverables that are less than intended.

      4.0
      Nov 8, 2015

      T-Mobile FSC

      It professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      The treatment of employees is fair and they value experience They encourage internal career movement and try to accommodate the needs of their employees The pay is good but not great, the trade off is work life balance

      Cons

      When I joined the company, it still felt like a scrappy startup. Since they went public, it's starting to feel like a large company. Not so much fun. IT processes and practices are not mature/modern

      2.0
      Oct 26, 2015

      Management was chaotic

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, benefits, laid back dress code. My coworkers were wonderful, and they provided plenty of encentive and events to help you bonus, and make even more money.

      Cons

      I had a very inconsistent time with the managers, from training on to the floor. Some managers would let you use your pto time for emergencies and not write you up, and others would write you up regardless. It honestly depended on which manager you got, and their mood I suppose. They WILL NOT work with your personal life. At all. I've had good friends die, and family members get sick and they would not let me go unless I was "taken out of good standing," where if you make (what they think is) one more mistake within 90 days, you're gone. The managers would contradict themselves on the policies we'd have to look up, and would always offer help, but when you needed help on a call they would act like it was a huge inconvenience. If the management was better and more consistent I would of stayed, I loved my customers and other coworkers, but if they are going to train you for two months on everything, it should be exactly what they prepared you for on the floor.

      Viewing 322 - 324 of 23,186 Reviews
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      Glassdoor has 24,568 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.