T-Mobile reviews

3.6

62% would recommend to a friend

(23,199 total reviews)
avatar

Srini Gopalan

50% approve of CEO

52% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,199 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
1.0
May 5, 2023

Sprint 2.0

Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits as well as stock purchase plan.

Cons

Not hitting goal which means top 20% of the company even if you meet 100% goals it’s never good enough! means getting written up even if you have perfect customer care experience. Going towards laying off a lot of people that way. You are just a number to them if your number doesn’t produce then goodbye to your job. This just changed recently I used to love working here now it’s just all going down hill.

2.0
May 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Great benefits and options to earn a lot of money through adding lines, commission, contests, overtime.

Cons

You never will do good enough or be good enough. You can be 110% plus to goal every month and they will find something to make you feel incompetent. Always felt like I was going to be fired, even after 7 years of working there and being a top rep. They celebrate inclusion and diversity but leave major groups out. There is no flexibility with time, if you are stuck in Tampa traffic, you get a today code which looks awful and can prevent you from getting promoted, even being less than 10 minutes late. If you wake up sick, forget about. They decided to call same day absences something else, but at the end of the day it was unexcused and frowned upon. Most people had fmla because the place literally made you sick. I had to be put on anxiety medicine and migraine medicines while working there. I am now off both and my stomach issues are gone.

2.0
Apr 21, 2023
Recommend
CEO approval
Business Outlook

Pros

The benefits and the pay are the only thing keeping me around. Some of the work is fun and they try to make it a fun environment, if you have the time to participate.

Cons

You will be over worked and will have 0 chance of a standard promotion unless you apply for it. Then you will be competing with everyone inside and outside of the company. They tout that they are flexible working environment but that’s not the case. At times I have worked night and day with no salary bump or assistance.

Viewing 466 - 468 of 23,199 Reviews

Glassdoor has 24,582 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.