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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,199 total reviews)
      avatar

      Srini Gopalan

      50% approve of CEO

      52% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,199 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      1.0
      May 19, 2022

      Avoid FP&A and Finance

      Finance manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great PTO benefits, job stability within FP&A if you're willing to coast. Work/life balance is not bad depending on the team you're on.

      Cons

      Culture at T-mobile has gone downhill post merger. No in-line promotions in FP&A, unless you have an "exception". Non-competitive compensation. Clueless leadership instead of addressing employee satisfaction issues tries to spin it so it's "not that bad". Every few months leadership will "look into pain points" and then nothing happens. Cycle repeats for years. Lots of cost cutting and push to hire in Overland Park instead of Bellevue. Also, leadership team is not diverse. CEO tries to hard to be cool.

      2.0
      Apr 14, 2022

      Not What It Used To Be

      Mobile expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers and Leaders who share the same goals and are committed to seeing you succeed.

      Cons

      The Sprint Merger really destroyed the reputation that T-Mobile once prided itself on. Archaic systems that prevent you from providing the best customer service. Bad service in specific areas that takes years if at all, to fix Disgruntled customers that continuously stop in stores for simple troubleshoots like Facebook, ringtones, notifications and other service related problems that cannot be fixed at a store level. The major outsourcing in 2021 that made communicating with certain departments almost impossible due to hour long wait times and miscommunication due to language and area barriers Poor handling of the COVID Pandemic that further endangered employees and customers resulting in thousands of employees getting the virus because of bad policies that tried to mitigate the issue.

      Viewing 499 - 501 of 23,199 Reviews
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      ReviewsT-Mobile reviews

      Glassdoor has 24,583 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.