T-Mobile reviews

3.6

62% would recommend to a friend

(23,213 total reviews)
avatar

Srini Gopalan

48% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
1.0
Jan 5, 2017

TEX (CSR2)

Recommend
CEO approval
Business Outlook

Pros

This is sells pure and simple. If you don't mind raising bills customers can not afford. Then this is the job for you. Good pay

Cons

Goals are not based on reality. No matter what you are required to get 35 call a day. This includes even when you are not on the phone IE training. Surveys are your fault good or bad even if the customer tells you that they are mad someone else there is no disputing them.

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T-Mobile Response
9y
As you know TEX is new for us so we're looking for lots of feedback. Thanks for sharing it here -- we hope you'll share your experience with your local leadership team too. We look at many factors when setting our goals for our frontline and they are always evolving to make sure we’re doing right by the customer and the team members. --T-Mobile Careers Team
2.0
Dec 23, 2016
Recommend
CEO approval
Business Outlook

Pros

Favors for favors...sleep on the clock. Go to the mall on the clock. Watch netflix all day.listen to rap music all day. The cussing is a bonus.

Cons

They need to be trained on what can be said and what is offensive. No filters .

5.0
Dec 16, 2016
Recommend
CEO approval
Business Outlook

Pros

I work with Great people and make pretty good money. Fast paced work environment with great customers to meet everyday.

Cons

Hourly pay could be better. Coming from a larger cellular company I took a huge pay cut with my hourly. I believe that since we're the face of the company we should get paid more hourly.

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T-Mobile Response
9y
We agree! The people definitely make this a best place to work—both team members and customers. We are always striving to make sure our pay is competitive and would encourage you to discuss this with your leader or HR partner if you have specific feedback. Keep in mind—T-Mobile offers other great perks and benefits aside from pay so make sure you utilize your Total Rewards Portal to view your total compensation. --T-Mobile Careers Team
Viewing 646 - 648 of 23,213 Reviews

Glassdoor has 24,598 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.