Is T-Mobile a good company to work for as a Mobile Associate/Mobile Expert?

Mobile Associate/Mobile Expert professionals working at T-Mobile have rated their employer with 3.7 out of 5 stars in 3,241 Glassdoor reviews. This is a higher than average score with the overall rating of T-Mobile employees being 3.6 out of 5 stars. Search open Mobile Associate/Mobile Expert Jobs at T-Mobile now and start preparing for your job interview by browsing frequently asked Mobile Associate/Mobile Expert interview questions at T-Mobile .

Does T-Mobile pay Mobile Associate/Mobile Expert employees well?

Mobile Associate/Mobile Expert professionals rate their compensation and benefits at T-Mobile with 4.1 out of 5 stars based on 3,241 anonymously submitted employee reviews. This is 5% better than the company average rating for salary and benefits. Find out more about Mobile Associate/Mobile Expert salaries at T-Mobile.

How happy are Mobile Associate/Mobile Expert professionals working at T-Mobile?

67% of Mobile Associate/Mobile Expert employees at T-Mobile would recommend their employer to a friend. This rating has decreased by 5% in the past 12 months. Mobile Associate/Mobile Expert professionals have also rated T-Mobile with a 3.4 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.6 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at T-Mobile?

Mobile Expert (3053) , Sales Associate (1267) , Retail Sales Associate (1130) , Sales Representative (755) , Customer Service Representative (700) , Retail Store Manager (672) , Retail Associate Manager (547) , Account Executive (378) , Manager (314) , Store Manager (298) , Retail Sales Representative (270) , Sales (207) , Software Engineer (196) , Assistant Manager (165) , Account Expert (157)

What are the pros of working at T-Mobile according to real employee reviews?

"Mobile benefits are great and I could imagine someone working at HQ is very happy with life because of them." ((in 3528 reviews)); "Good pay working part time when at the right store with the right traffic and are good at sales." ((in 2139 reviews)); "This is a company with a great culture and a set of policies that are very positive for employees." ((in 953 reviews)); "So many great people that work here Positive results in the past few years have created good momentum" ((in 795 reviews)); "commission based is good and bad. it depends on traffic of store and promotions" ((in 698 reviews))

What are the cons of working at T-Mobile according to real employee reviews?

"Poor Management Unprofessional You might get unlucky and get a manager that doesn't know what he is doing and the employees suffer" ((in 946 reviews)); "Bad manager who has no idea what is going on a day to day basis?" ((in 525 reviews)); "Executive Management and Senior Leadership is lacking direction and does not back you up or provide any constructive coaching." ((in 388 reviews)); "long hours for the job; a multitude of supervisors that you are required to give information to ensuring that job is complete to their satisfaction" ((in 350 reviews)); "No stability with frequent layoffs expected every year now." ((in 232 reviews))

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T-Mobile

T-Mobile Mobile Associate/Mobile Expert reviews

3.7

67% would recommend to a friend

(3,241 total reviews)

Srini Gopalan

39% approve of CEO

49% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Compensation and benefits

3.6

Culture & values

3.4

Work/Life balance

3.3

Career opportunities

3.0

Senior management

Mobile Associate/Mobile Expert employees have rated T-Mobile with 3.7 out of 5 stars, based on 3,241 company reviews on Glassdoor. This indicates that most Mobile Associate/Mobile Expert professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Mobile Associate/Mobile Expert professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

3K reviews

4.0

Jun 7, 2026

Good pay and benefits, but high pressure and tough shifts

Mobile expert

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits Opportunities for promotion and career growth Employee discounts Supportive coworkers and training

Cons

High sales goals and performance pressure Difficult customer situations Evening, weekend, and holiday shifts Experience can depend heavily on management quality

4.0

Jun 3, 2026

Great benefits and culture with few downsides

Mobile expert

Recommend

CEO approval

Business Outlook

Pros

great benefits with a great culture

Cons

not a lot of downsides

2.0

May 29, 2026

High sales pressure for lower commission.

Mobile expert

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits. Healthcare coverage is phenomenal and fairly inexpensive. Salary is good, but stagnating.

Cons

You're tracked on dozens of different metrics to the point where doing the right thing means you'll get punished and potentially written up. It'll also likely cost you some commission. The ME role is very obviously being phased out in favor of the mobile app. There is zero realistic growth opportunities beyond the retail level. You will not make it beyond the store. Competition for District manager/market manager roles has dozens if not hundreds of people competing for few roles.

Viewing 19 - 21 of 3,241 Reviews

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T-Mobile Mobile Associate/Mobile Expert reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good pay and benefits, but high pressure and tough shifts

Great benefits and culture with few downsides

High sales pressure for lower commission.

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