T-Mobile reviews

3.6

62% would recommend to a friend

(23,181 total reviews)
avatar

Srini Gopalan

50% approve of CEO

52% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
4.0
Oct 29, 2010
Recommend
CEO approval
Business Outlook

Pros

*great pay w/ commission 8.25/hr plus commission..... *lowest rate plans *decent coverage *customer care is awesome to work with when helping customers *most customers are loyal

Cons

*black sheep of all the carriers, have to work harder at converting ppl from other carriers *decent coverage....means customers coming from verizon and att may have had better coverage *flexpay should be optional. i think t-mobile needs and option for deposits for those who want regular accounts.... *SOME managers are very lazy. usually busier stores have managers who work hard and hold their ground. slower stores barely ever see their manager *more laid back than other companies, sometimes felt unprofessional *Constant outreach. The only company i've noticed where we have to go out to other businesses and lure people in to the store. If we wait for customers, we won't get any business. (slow location)

4.0
Oct 23, 2010
Recommend
CEO approval
Business Outlook

Pros

The company is very team and customer oriented.

Cons

It is sometimes difficult to sell a product or service for the same price as competitors but not get the same amount of usage out of it. T-Mobile sometimes lacks coverage where other companies that charge the same have coverage in the same area.

3.0
Oct 16, 2010
Recommend
CEO approval
Business Outlook

Pros

Competitive compensation including bonus (when paid out). Competitive benefits and vacation. Attractive vacation and sick time policy. Fast pace industry, interesting products and services.

Cons

Lack of clear strategic vision (senior management). Extremely high turnover due to limited training/onboarding and proper development. Low employee morale associated with poor financial results, scaling back of benefits, and revolving door resource mentality. Limited direct meaningful feedback and non existent long term career growth path.

Viewing 22774 - 22776 of 23,181 Reviews

Glassdoor has 24,562 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.