T-Mobile reviews

3.6

62% would recommend to a friend

(23,181 total reviews)
avatar

Srini Gopalan

50% approve of CEO

52% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
3.0
Oct 15, 2010

Overall, great people trying hard.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Incredibly motivated, diligent and intelligent people who work hard to make miracles happen - tight timelines, not enough resources... and yet somehow everything launches like it should.

Cons

Under-resourced to support the vision that they have for the company. There's a constant struggle between what we're being asked to do versus the time and people we have to do it.

4.0
Oct 3, 2010
Recommend
CEO approval
Business Outlook

Pros

The pay and the benefits are phenomenal. The leadership treats its front line employees with a lot of respect. As a CSR 2 (not CSR 1, mind you) you are given a lot of freedom to make the right choice for the customer.

Cons

Communication between management within and especially between sites was terrible. Many of the changes made in policies began to not reflect the value of the customer they preach.

3.0
Oct 3, 2010
Recommend
CEO approval
Business Outlook

Pros

benefits, paid time off, incentives, prizes, awards, employee phone plans, discounted phones, you can be yourself, management is personal like talking to a friend

Cons

copay for emergency room visit is too high $150... the pay could be much better for the work that has to be perform...work needs to be equal to the pay

Viewing 22777 - 22779 of 23,181 Reviews

Glassdoor has 24,562 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.