T-Mobile reviews

3.6

62% would recommend to a friend

(23,148 total reviews)
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Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
3.0
Feb 24, 2009
Recommend
CEO approval
Business Outlook

Pros

T-Mobile is your typical big company and for folks with a high tolerance for red tape or folks seeking a nice place to ride out the economic storm it's not a bad place to be. T-Mobile prides itself on providing a work life balance and goes to great lengths to recognize their employees and celebrate success. As a result, the culture among peers is often quite friendly and there generally exist a culture of wanting to help co-workers out. In addition, T-Mobile spends a lot of money and effort attempting to reinforce these values so trips to management seminars are not out of the question (assuming the current economic climate has canceled these perks). As for the pay package it is fair and the benefits including employee rate cell phone service are quite nice.

Cons

Innovation is contained within a few isolated groups at T-Mobile. Everyone else is expected to merely follow along and just not rock the boat. As a result, people who are creative and pride themselves on effecting change would likely find T-Mobile to be a bit stifling and slow moving. What's worse, this is actually a problem that has been discussed at company meetings, however despite the expressed outward desire to address this by top level execs you will often see the folks in the rung beneath these execs focus on the status quo unless the idea comes from the top. An additional challenge is that despite the fact that T-Mobile touts internal mobility as a big plus for working there many managers seemingly ignore internal requests and often fail to process interview requests for qualified candidates. As a result, I would strongly advise candidates to lower the value they place on moving around as an option because many managers simply ignore interview requests. Also given the current state of T-Mobile's business where the company has already frozen pay raises for 2009 and had started to cut back Travel and Entertaining budgets as early as Q2 2008 I would warn candidates that many of the perks that you might hear about at T-Mobile will likely not be the case going forward. As trips, retreats, group events, etc will likely receive very little funding until their current economic situation rights itself. As a side note, one should not kid themselves in that there are definite tensions in the organization. Retail is often at odds with the online store and the dealer channel. Some marketing teams do not like each other and have leaders who actually despise each other.

5.0
Feb 23, 2009
Recommend
CEO approval
Business Outlook

Pros

T-Mobile is always continuously striving to be one of the best places to work in America. Various divisions work near each other and are located in the same building which helps to bridge collaboration and team work. T-Mobile offers to its employees a game room which has a digital TV, Wii game console, pool table and table tennis for taking breaks and relaxation. The company also allows for telecommuting and working remotely encouraging a work/life balance. And, throw in benefits which includes mobile service with the latest cell phones and on a 3G network, it's one of the few places to work in America which can't be beat.

Cons

Staffing may need to be increase to handle the ongoing projects and operations

4.0
Feb 22, 2009
Recommend
CEO approval
Business Outlook

Pros

Tried to get into retail services , and t mobile offered me a great opportunity to start . AT the beginning it was hard , because i didnt have any experience on sales ; although the diverse plans and phones that tmobile offers make it easy to sales. After the first couple of months i felt like home with them . their customer services and support is excellent. The pay is good too, they start me with a base hourly plus commission however i heard they are try to change and give an increase on the commission of the sale . This could come in a great time where thing are getting tie every day . Overall i rate my experience through t mobile as a great one . best company that i worked with

Cons

facing complain from custumers but , at the end everything works out fine

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Glassdoor has 24,525 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.