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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,148 total reviews)
      avatar

      Srini Gopalan

      51% approve of CEO

      51% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      4.0
      Mar 2, 2009

      The Basics

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are plenty of opportunities to advance if you know where to look. Management chooses friendly and positive people for staffing, A+ personalities. The company really does believe in customer first, with higher ratings than other carriers and better ethics. Positive people and communication with reps, brand name you can be proud of.

      Cons

      There have been decreases in commissions and pay, with less opportunity to make larger commissions with repeated cut in pay structures. Also, with any wireless carrier, you cannot control traffic in store, so some months much worse off than others. There are no dedicated customer service, so it is luck of the draw handling customer issues that can take up time better spent on selling.

      2.0
      Feb 28, 2009

      Look pass all the glits and the glam to see the crap underneath

      Senior sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee discounts, and the company promotes from within. They also close an hour to two hours earlier then other retail stores. Small employee staff at each store so you dont feel like just a number while your at work. They periodically have sales contests where you can win awesome prizes like video game systems, vacations, phones etc.

      Cons

      No personal life, they never aprove your time off requests, you can never use your sick days. Compared to the other wireless providers we have the lowest compensation plan. They are always thinking of some horrible new technology that has too many stipulations the customer has to have to be able to sign up for it and then they demand we sell way too many of them or face written disciplinary actions.

      4.0
      Feb 24, 2009

      Find the nearest T-Mobile and apply!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, consistent schedule and great health benefits. You can't find another job in this area that pays so well without doing manual labor. It doesn't take a rocket scientist to do the work, but it does take someone who is willing to show up everyday ready to the game....everyday. You are constantly given feedback and it is specific and attainable. As long as you are open to changing what you may think is best to fit the company than not only will you collect your normal hourly rate, but also bonuses, up to $600 a month! Beyond that, you also get quarterly bonuses based on the company's growth. That being said, T-Mobile is one of the only growing businesses in today's economy.

      Cons

      Being on the phone 8-10 hours a day

      Viewing 23041 - 23043 of 23,148 Reviews
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      ReviewsT-Mobile reviews

      Glassdoor has 24,525 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.