T-Mobile reviews

3.6

62% would recommend to a friend

(23,184 total reviews)
avatar

Srini Gopalan

50% approve of CEO

52% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
1.0
Jul 25, 2018
Recommend
CEO approval
Business Outlook

Pros

- Decent Pay - Mobile Discounts

Cons

- Metrics are designed to penalize employees that improve customer experiences - Bonuses are based on how the other 40 employees are your team perform, which can result in a $0 bonus even if you are a top performer - Management does not recognize and advance top talent - Sales focused environment - It’s Call Center work

4.0
Jul 24, 2018

Mobile Expert

Recommend
CEO approval
Business Outlook

Pros

Good pay working part time when at the right store with the right traffic and are good at sales.

Cons

Recently has become more difficult to move up and grow due to lack of hours and position openings, can be stressful relying on commission as part time relying on hourly paychecks of 18 hours a week.

1.0
Jul 16, 2018

Team of experts is too much workload

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training,$1000 annual stock grant. Good benefits.

Cons

Call centers are not uniform in requirements. When supervisors want to enforcenthings they will, even when they don't mesh with company goals. Nit picking on certain made up policies...but not enforcing the company or hq policies.

Viewing 295 - 297 of 23,184 Reviews

Glassdoor has 24,565 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.