Pay is low, staffing seems to be very tight and is constantly supplemented with associate OT, causing all of us to work more and more as spots are left open longer and longer and or just not filled. Impact to ability to have appropriate work life balance. Less and less development due to this tighter staffing model, as we have to be processing or on the phone. Supervisors and GMs are younger and younger and have less and less experience. Appears to be a shift in what they are looking for or possibly why some are leaving certain areas at a rapid pace. We are losing a lot of talented associates and leaders and backfilling with those with little experience leading. Less experience does not prepare them for what is needed in these roles and the challenges that are presented with an unstaffed work force and changing demands of increased customer expectations. Often, being in a supervisor role for 2 years has not prepared them to support supervisors for difficult customer situations we are seeing and escalating. Historically, I would see supervisors with more years of experience and who had worked in various groups move into these roles. Now, people are being promoted after 1-2 years and it is showing to us associates, as they cannot support us, or their broader leadership team. GMs are not holding supervisors accountable for associate development or engagement. Not sure what they are doing most of the time...
