- During my 3 1/2 years at the firm, two of my supervisors were fired
- Absolutely no mentorship/career guidance
- Promotions are based on favoritism; I had concrete evidence (monthly metrics report) that I was consistently outperforming all my peers, yet was still passed up for senior roles come the promotion cycle
- Extreme micromanagement. You have to log in/out of every single activity TRP schedules for you throughout the day or else your adherence metric will suffer. Towards the end of my tenure at the firm, I was frequently appealing quality fails I received from quality control/General Securities Principals and winning those appeals
- Poor pay
- Soul Sucking Work
- Management lacks the courage to give it to you straight up; they will present the “T. Rowe Nice” facade that they actually value you as an employee and want to commit to your growth. In reality, you’ll likely have to play ridiculous corporate/political games for an unnecessary amount of time to get to where you want to be within the company
- Hiring managers within will ghost you after interviewing (again, no courage)
- To anyone reading this entering a call center/entry-level client service role, get your licenses (if they even sponsor them anymore), and leave!
