Feature-rich Management Parking System Software
Pros
Impressive locally Founded company with hundreds of customers and remote coworkers spread across the US from coast to coast and Canada Good Salary and benefits; everybody friendly at Indy office and the free drinks/snacks and occasional free food was appreciated – especially if had to work over; Remote employees were as near to you as your computer because of Jabber/Email/Phone/WebEx thru encrypted WAN Most customer’s Flex System (at least most of the time) do run like Well-Oil-Machines and Production Support hardly hear a peep from most; For hosted customers there is an army of SERVERS in a separate building - overseen by T2 Network Operations to support their system for them
Cons
Training was not management-organized when I first started, you learned from busy co-workers/training-videos/T2-documentation and by practicing with the System Software, while working on cases/projects; and sometimes after a senior co-worker leaves a department vital-knowledge wasn’t always retained in that department (except maybe buried in old cases) until rediscovered by someone else and then hopefully documented in Salesforce as a “Solution” or “Knowledge Article”; also the PARCS (hardware related support) Specialist was capable of handling most support cases because they were require to be familiar with system software “Flex” as well; but Flex Specialist were not expected/encourage to learn/understand how the hardware works with the software which limits their trouble-shooting capabilities when they were on pager duty or PARCS person wasn’t available for a new urgent case
