TEAM Wireless reviews

3.3

54% would recommend to a friend

(36 total reviews)

Brian Boucher

58% approve of CEO

54% positive business outlook

Reviews by job title

36 reviews

Reviews about "Compensation"

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1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Couldn’t give you a Pro about this job if I was in a good mood.

Cons

The entire purpose of this job is to sell and the company is far too broke to even stock their stores. Without anything to sell you make no money. The culture is awful and does nothing for its customers or staff. Standards are far too high with low pay. Ever since they tried to be corporate everything has gone downhill. Compensation changes far too often and there is another rule or job added on daily preventing the staff from being in a consistent environment. What was once a flourishing company for both employees and customers has turned into the worst career possible.

1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule when needed

Cons

Severely underpaid with ever-increasing expectations that are unrealistic given the company’s nearly nonexistent employee retention. Paying employees either a $15/hour base wage or commission creates an unstable and inconsistent work environment, making it difficult to build or retain strong talent. Payroll processing is also a recurring issue. Employees have repeatedly been underpaid due to payroll errors, and leadership was instructed to remain silent unless an employee noticed and reported the discrepancy themselves. Instead of proactively correcting mistakes, the company appeared more concerned with minimizing attention to them, leaving frontline employees to fight for wages they had already earned. The company took a dramatic turn for the worse after CJ and Mike Trimble assumed leadership. What was once a healthy, supportive, and inspiring workplace quickly became a hostile environment. The very people who helped build the company’s success have been systematically pushed aside or eliminated, with little appreciation for their years of dedication and contribution. Employee well-being has clearly taken a back seat to maximizing profits for executives and ownership. Frontline leaders are expected to work seven days a week, meet unrealistic performance expectations, and sacrifice their personal lives while receiving little support or recognition in return. To make matters worse, long-tenured employees have been required to reapply and interview for the very positions they have successfully held for years. This has created unnecessary fear, instability, and a complete disregard for employee loyalty and performance. The culture has devolved into a “good old boys” club where favoritism outweighs merit. Mike Trimble has repeatedly prioritized hiring his own “brothers” over developing or retaining existing talent. While referring to employees as “fam,” his leadership style is marked by unprofessional language, excessive profanity, and behavior that falls well below the standard expected of an executive..

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TEAM Wireless Response
4d
Thank you for taking the time to share your feedback. We take concerns about compensation, workplace culture and leadership seriously and appreciate you sharing your perspective. We wish you the best in your future endeavors.
1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay USED to be great. Goals were obtainable if you were a good salesperson. Management stayed off your back if the numbers looked good.

Cons

There is now a "kicker" requirement for every sales KPI. Basically, its just impossible to hit your sales goals because of unrealistic expectations. The new COO that came from TCC is responsible. TCC is a much bigger retailer than Team Wireless, and he was brought here to help with expansion. That's been the only focus, the existing employees were thrown to the dirt. I have been in sales for about 6 years, and when you stop paying your over-achieving staff members a fair wage, they will leave. I have seen my districts staff dwindle in the past few months. The salespeople that were some of the best in the company have left because of the changes in compensation.

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TEAM Wireless Response
4d
Employee feedback is important to us as we continue to evaluate and improve our programs. Changes to goals and compensation are usually never welcomed and they can be challenging but sometimes very necessary. Thank you for sharing your feedback.
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