OTHER than the training they send you to, you are pretty much figuring it out on your own. How much help you get is dependent on who your direct manager is. There was a LOT of talk of core values, only to find out for leadership in the Atlanta office, "open communication" was used to identify personal issues that they used to justify firing people. They also claim they have never done layoffs, which is 100% not true. For multiple people (before me), leadership manufactured false reasons for why they "weren't a fit", or presented them with vague performance metrics. After being shoved out, multiple people were told TEK informed the unemployment office they quit on their own, and then had to fight to be able to receive unemployment benefits. The few months before I was let go it was like walking on eggshells in the office. Definitely a toxic environment when your employees are all scared to say anything or bring attention to themselves. While they claim everyone is on equal footing, recruiters are definitely first out the door. I saw account managers with ridiculously low numbers survive while recruiters who were on top ten lists for numbers be let go. During a full day of team-building, where we were encouraged to be honest and share how we think things are going, one employee was lambasted afterwards for doing just that by one of the leadership team. They were told they had embarrassed them in front of their boss. What's the point of "finding out what needs to be improved" if you aren't willing to even look at what isn't going well? Work-life balance is terrible. If you aren't working 50-60 hours a week AND attending after-hours functions, you "aren't a good fit for the culture". They use a lot of "this job isn't for everyone" in that instance. There are a lot of opportunities to give feedback, but in the Atlanta office they use that feedback to push people out. Once someone is let go, they determine who gets your candidates and the commission from them. One recruiter got a massive commission and was let go shortly afterwards under the same vague reason of "this job isn't for everyone".
