TELUS reviews

If you want to coast, you can. It's not a very innovative company at heart, but that seems to be slowly changing.

Completely incompetent middle/ upper management -- they are more focused on the Share Holder than on the actual customer. Our systems/ processes are so outdated that of course our targets are not being met. Managements' response to everything tends to be pointing fingers to the frontlines and squeezing more out of them for less. Frontline employees are micromanaged to unthinkable levels (i.e. Call Monitoring statistics are unrealistic); Management has this ideal that your results are never good enough. All the outsourcing to the Philippines creates a demoralizing work environment; Management consistently lies that our jobs are safe when they aren't. Outsourced work is often messed up (80% of the time), customers are not happy, and those whose jobs haven't been oursourced are consistently fixing errors, dealing with angry customers and dealing with convoluted processes that Analysts unfamiliar to the frontlines keep dishing out to us. Career-pathing seems almost non-existant at this company as Managers are trying to keep their jobs, and those in BU positions are constantly reminded that your job is expendable. Not a very ethical workplace whatsoever! Those who do the grunt-work are constantly disregarded.