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      TELUS

      Engaged Employer

      TELUS reviews

      3.5

      58% would recommend to a friend

      (8,627 total reviews)
      avatar

      Darren Entwistle

      55% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      TELUS has an employee rating of 3.5 out of 5 stars, based on 8,627 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TELUS employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      9K reviews
      5.0
      Sep 27, 2008

      Lots of opportunity to have many careers within the same company.

      Implementation manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Growth company, good benefits, lots of opportunity to have several different careers within the same company. If you what to develop yourself, TELUS will pay for your education.

      Cons

      Large corporation can be impersonal and political at times. The forced distribution performance rating system is somewhat disatisfying, particularly if you work in a high performing group.

      4.0
      Sep 27, 2008

      TELUS Mobility is not the worst company to work for. No one cares for balance in ur Life.

      Client care - high value agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Considering how much competitors are paying their employees to customer service reps, TELUS is by far the highest paying the cell industry. This not only benefits the employees, but TELUS as well, because there is less of a Churn potential for employees to leave TELUS since they do actually invest alot into proper training. The pay is the best part (except the union dues being deducted). Being unionized is not so bad. When you have seniority developed, there are more options to choose a flexible schedule. If you get the right manager, you are not micromanaged.

      Cons

      The downside is being able to get a day off when they claim that "service level" are high. If you need an emergency day off, it is very hard to get a day. The people that run the scheduling department, as well as the department that allots vacation is horrible. You can only take vacation in half or whole day incriments, when other company like American Express for their customer service reps, they can book personal time in 15 minutes incriments, and personal time comes first before anything else, over and above the stupid service levels. Telus will not pay for our parking at the scarborough location. It costs 50$ per month to part outdoors in parking lots pretty far, or 80$ per month for underground parking. The amount of money we customer service reps. make the company, and help retain upset clients, you think this could be the least they could do.

      5.0
      Sep 24, 2008

      TELUS, far from being a bad place to work... depending what department you are in.

      Customer support advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of possible opportunities of advancements Dynamic work place that encourages improvement and quality Excellent benefit package (insurances, share plan, etc)

      Cons

      Being that it is a really big company, it is sometime hard to learn about opportunities outside your own department. The fact that its a big corporation means it has to have internal rules that are often there for efficiency but sometimes they are not really logical

      Viewing 8554 - 8556 of 8,627 Reviews
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      ReviewsTELUS reviews

      Glassdoor has 10,058 TELUS reviews submitted anonymously by TELUS employees. Read employee reviews and ratings on Glassdoor to decide if TELUS is right for you.