TELUS US Rater reviews

3.5

79% would recommend to a friend

(29 total reviews)
avatar

Darren Entwistle

63% approve of CEO

59% positive business outlook

US Rater employees have rated TELUS with 3.5 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most US Rater professionals have a good working experience there. TELUS is rated in line with the average (within 1 standard deviation) by US Rater professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

29 reviews
1.0
Dec 13, 2024

Not worth it

Recommend
CEO approval
Business Outlook

Pros

easy money that's about it

Cons

After working for this company from September to October, many of us received an email stating that our accounts had been locked. About a week later, the company contacted us, saying we needed to pass a test with a minimum score of 80%. The test seemed deliberately designed to be extremely difficult. Two to four weeks went by with no updates. Then, we were sent yet another test with the same 80% pass requirement. Some people passed, some failed, but no one was reinstated. This all happened during Thanksgiving week. Now, as of December 13, 2024, a large number of us have received termination emails after weeks of complete silence. To make matters worse, some people who had just been hired — and never even worked a single day — also received termination notices. If you don’t believe me, check Reddit. DO NOT WORK FOR THIS COMPANY!!!!!!!!!!!

3.0
Dec 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home flexible hours

Cons

Testing prior and It was difficult to learn how to rate

1.0
Nov 26, 2024

Awful company

Recommend
CEO approval
Business Outlook

Pros

Work from home, with no set work time, incredibly flexible, just need to hit 10 hours a week minimum (when they had hours), If you are disabled or need a bit of extra money, it might be worth the stress, but absolutely do not rely on this company as your primary source of income, if they even continue to exist at all which doesn't seem likely.

Cons

Pay is terrible. Standards/Exceptions are unreasonable and arbitrary, and the "training" they do is mostly useless. Communication is awful. Getting clear answers on anything is impossible, and at best it take 3-4 days to get an reply from the email addresses they provide, and most of the time it is copy paste trash, that doesn't answer your questions. Hours were completely up in the air, there would be months of bonus hours above the typically allowed 20, then months of barely getting any hours at all. And from week to week you wouldn't know at all, and couldn't plan ahead. My guess is they are downsizing significantly right now, because they sent out an email that essentially was pass this test or get fired, and then some people that passed the test still got fired (including me), and then others that didn't were kept on for retraining? Makes no sense, but there is a reason why their stock price has dropped 90% in the last 6 months, because everything about this company is incompetence.

Viewing 16 - 18 of 29 Reviews

Glassdoor has 10,083 TELUS reviews submitted anonymously by TELUS employees. Read employee reviews and ratings on Glassdoor to decide if TELUS is right for you.