TIAA reviews

Management Confusion. Management should listen to staff.

TC is a dinosaur. They were such a conservatively run company for so many years that they are just now getting into the new millenium and they have seen losses in their market share dealing with non-profs, schools, and hospitals. With all the changes being made, the culture is being radically shaken up, I was hired more as a service and advice oriented consultant, but over time my job changed to primarily sales driven. Where TC was initially very generous with benefits, they have slowly reduced benefits (such as the Employer match, PTO, overtime) to be more in line with "the market." Also, they are generally understaffed in this position due to high turnover (the job kinda sucks now) and their reluctance to overstaff, this makes time off the phone severely limited. There was a lot of mandatory overtime, very little ability to take people off the phone for training, and a constant queue of somewhat annoyed customers..