1. So many changes and restructuring - you might have 4 hats
2. Regarding 4 Hats, you are at a Risk for a lower rating = lower bonus
3. We got into the business as Sole Record Keeper - we typically offer the world to an institution, without creating a platform or service. Most clients will move away from TIAA in five years
4. If we win a new plan, immediately we a team of FC’s, Case Managers, Relationship Managers and Directors are placed at a disadvantage and trying to set expectations on services that we over promise and under delivered
5. Typically we underbid SRKs and we are losing money on plans and it is up to the call center and Field Consultants to “up-sell” and have assets transfer to TIAA
6. We cannot get our own funds on Institutional Clients - big winners are always Vanguard Funds...our company helps Vanguard tremendously with contribution growth by the billions each year
7. Lack of Diversity with mid managers and directors
8. Layoffs of AWS and departments in last 3 months
9. Land grabbers, we are the 2nd largest Real Estate company in the world and continually to grow each day
10. India,India and India - 1000s of back office / non license jobs are shipped to low wage earners in India.
11. Artificial Intelligence / “bots” are being used to process paperwork and require IT from India to create and service. Always making countless errors that ruin efficiency
12. Wealth Management - unreasonable Sales goals and push clients into services they don’t need.
13. We love photo up opportunities with the community, in reality employees cannot participate in many events and likely only SR leadership participates. We love to show a force on Denver’s Heartwalk or Breast Cancer awareness or Pride day...guess who are ask to walk on a Saturday and invite the family in the name of TIAA..the diverse / entry level employee
14. Technology we are still living in 2000s
15. No leadership and company vision. Lower level management typically run the ship by putting out fires. No plan and chaos
16.. Project after project that goes nowhere other provide a fake narrative that would boost your Bonus.
17. Secret Handshake and back room deals...having a good network will help you get promoted. Working hard and producing great work in an entry level will keep you in the same position for years