TIAA reviews

Few leaders have basic business acumen or understanding of basic metric analysis. It's a very fake it till you make it environment, those that succeed are those the will tote whatever bs company line or new initiative in a positive light. Objective analysis and facts are not relevant to decision making. Leaders are obsessed over their own score cards, not developing a better business. No incentive to stay in any one position so everyone in company is just looking for their next job. Too much bureaucracy and lack of flexibility not at all "day 1" company. Getting out classed by competition and don't react accordingly; instead, we try to retain assets through persuasion rather than improving actual products or services. Training for new employees is also kind of a joke they know nothing when they get on the floor despite you paying them for 6 months.

Call Center. You will take non-stop calls ... all day long ... all year long where everything you do is monitored, graded, and critiqued - even your bathroom breaks. Technology - constant churn out of barely functioning new systems with no training and or notification makes life stressful. Training - very weak - constantly churning systems and processes make it impossible for training to keep up. Stress - I have never seen so many people go out on disability Metrics tied to compensation are constantly changing and poorly communicated Too many people with special deals with their managers that essentially allow them to hardly ever be on the phone - all in an under-staffed workplace with high call volumes.