TIAA reviews

3.7

65% would recommend to a friend

(4,009 total reviews)

Thasunda Brown Duckett

55% approve of CEO

54% positive business outlook

TIAA has an employee rating of 3.7 out of 5 stars, based on 4,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TIAA employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
1.0
May 22, 2020

SINKING SHIP - DO YOUR RESEARCH!

Recommend
CEO approval
Business Outlook

Pros

Used to be a very solid company to work for. Good pay, bonus, benefits, flexibility. That has all be flushed down the toilet.

Cons

Where to start? Well, first.....let's look at the regression of TIAA in my tenure there: 1. A huge emphasis on TIAA India, where many of TIAA jobs have been farmed out to. All in the name of cutting costs at any cost. 2. Two rounds of early separation packages to employees in the last 5 years. The latest was just announced that TIAA is offering **75 PERCENT** of their US employees voluntary separation packages. Re-read that and let that set in. 3. In 2019, they forced every employee working remotely (there were thousands) to suddenly report to an office. This was a clearly veiled attempt to reduce headcount. Many people left the company. The few who were hired to replace those people are now, you guessed it, working remotely again. Quite possibly the single worst corporate decision in the history of bad decisions. If you are job searching and TIAA is interviewing you or you are considering applying, think long and hard based on the events of the past few years. If they are offering 75% of their employees to leave the company, they are in SERIOUSLY dire straights. I would venture to guess they are barely even a viable company at this point. My mother worked for 30 years for a higher ed institution, her retirement is with TIAA. I have moved her assets to another, more financially stable firm. I honestly do not believe TIAA will survive the next 5 years, they are a good candidate to get bought out by a competitor at this point so the inept management can sail off into the sunset having laid off thousands of hard working employees in the name of the almighty dollar.

2.0
May 18, 2017
Recommend
CEO approval
Business Outlook

Pros

Base salary. Given a book of business. Not for profit heritage. Good co workers typically. Provided thorough training, which is also a negative. (See below)

Cons

You will have no work/life balance. Expect 60-80 hour weeks to get all of your duties done. Way too many clients to do a good job managing. Micro management at the highest level. You will be forced to pay back "training costs" if you leave within a year of employment. $7500!! If you think the interview process is stressful, wait for the job to begin. This is a service organization that only recently has tried to become a sales org and it is broken at every level. Technology is non existent...decades behind. You will be trained to speak to clients like a robot and you will question whether or not you have any competence without TIAA.

2.0
Apr 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Employees are sincerely engaged in the nonprofit mission

Cons

Financial stress on the company is driving cost cutting measures to downsize staff and eliminate key employee benefits. Slow moving, bureaucratic, consensus driven culture. No career progression or performance management. Executive leadership is out of touch with middle management and general staff.

Viewing 22 - 24 of 4,009 Reviews

Glassdoor has 4,405 TIAA reviews submitted anonymously by TIAA employees. Read employee reviews and ratings on Glassdoor to decide if TIAA is right for you.