TSP reviews

Thank you for your contributions during your time with TSP. Moreover, thank you for providing this thoughtful and careful review of your time with us. You raised valid concerns that we have identified and are actively working towards addressing. The desire for higher pay is not falling on deaf ears. We do benchmark and market our compensation structures annually. Unfortunately, many of our pay rates are dictated by client bill rates. The simple fact of the matter is, if we continue to increase an employee's pay year-after-year without increases from the customers to our bill rates, we eventually risk going into the red. Keep in mind that TSP’s profit margin doesn't even come into equation – we're talking about a for-profit company essentially functioning as a non-profit where we aren't making any margin. To help counter any pay discrepancies or potential oversight, we’ve put into place a system to notify our management team of an employee who has not had a pay increase in the previous year. As a direct result, the number of employee change forms being submitted and approved last year with just under $1M in merit increases being awarded to our deserving employees. TSP doesn’t want to lose any clients and is fully committed to providing each client with an entirely positive, above and beyond service experience. As we continue to grow and diversify, new sales efforts are needed to find our next batch of enterprise customers. As such, TSP has just announced their largest reorganization to date along with naming a vice president of sales to lead this organization in 2018 and beyond. We absolutely appreciate your candid feedback and insight. The feedback we receive – like yours – is heard and taken seriously. Thanks again for being one of our #TSProckstars – we wish you the best.

Thank you for your time and contributions while you were at TSP and thank you for providing this thoughtful and careful review of your time with us. You bring up some very valid concerns that we have identified as well this year, and are actively working towards addressing. For example, we have cancelled a handful of customer contracts this year that in short, and frankly, were not good customers. We definitely still have some work to do, but in our growth phase, it's nice to be at a point to tell a customer, "no." I also hear you on pay and we are trying to actively correct this as well. We do benchmark and market our compensation structures annually; however, many times customers directly influence the pay rates by what they are allowing us to bill them. This again goes back to the previous paragraph and us being better at telling customers, "no." You may or may not know that we implemented a system late in 2016 that notified managers of their team member who hadn't had their salary revisited in over a year. This led to a record number of employee change forms being submitted and approved, and a little over $1M in merit increases being awarded to our hard-working employees. Benefits are also benchmarked each year and while there is always room for improvement in this ever-changing landscape, I would by no means say we are acquiring the cheapest model. TSP pays on average 80% of the total benefit costs leaving employees with only the remaining 20%. We definitely appreciate your advice and thoughts. I'm very confident that the organizational restructure that we are currently undergoing as well as some new year initiatives that are already underway will have a very positive impact on TSP in 2018 and beyond. Thanks again for being one of our #TSProckstars and we wish you nothing but the best in your next career journey. We appreciate you and the feedback!