Is TTEC a good company to work for as a CSR?

CSR professionals working at TTEC have rated their employer with 3.1 out of 5 stars in 20 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open CSR Jobs at TTEC now and start preparing for your job interview by browsing frequently asked CSR interview questions at TTEC .

Does TTEC pay CSR employees well?

CSR professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 20 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about CSR salaries at TTEC.

How happy are CSR professionals working at TTEC?

49% of CSR employees at TTEC would recommend their employer to a friend. This rating has increased by 291% in the past 12 months. CSR professionals have also rated TTEC with a 3.4 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.9 rating for culture and values and 2.2 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 633 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 433 reviews)); "Culture is good and salalry also" ((in 222 reviews)); "Work environment is good and friendly" ((in 174 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 162 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 538 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 498 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 434 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 166 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

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TTEC

TTEC CSR reviews

3.1

49% would recommend to a friend

(20 total reviews)

Kenneth D. Tuchman

2% approve of CEO

47% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Culture & values

3.4

Work/Life balance

3.4

Senior management

3.0

Compensation and benefits

2.2

Career opportunities

CSR employees have rated TTEC with 3.1 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most CSR professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by CSR professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

20 reviews

5.0

May 22, 2025

Support specialist

Csr

Recommend

CEO approval

Business Outlook

Pros

Pay is good for remote

Cons

A lot of demand from managers.

TTEC Response

Thank you for your feedback. We're glad to hear you’re enjoying the remote work and compensation. We appreciate your input and remain focused on supporting our teams while balancing performance expectations.

2.0

Mar 21, 2025

Failing company

Csr

Recommend

CEO approval

Business Outlook

Pros

Work from home, supportive leadership

Cons

This company appears to be failing. We were already the lowest paid insurance call center in the region, our P4P bonus program was restructured to pay out less, and now there are mandatory time off notices quite often while still trying to hire new people. I wouldn't trust this job to stick around.

3.0

Nov 13, 2023

CSR

Csr

Recommend

CEO approval

Business Outlook

Pros

Wfh set up is good

Cons

management is toxic and whatever

Viewing 1 - 3 of 20 Reviews

Jobs at TTEC

Farsi-English Bilingual Healthcare Customer Service Representative - Remote in California

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

Hmong-English Bilingual Healthcare Customer Service Representative - Remote in California

Laotian-English Bilingual Healthcare Customer Service Representative - Remote in California

Manager, Service Delivery

Charlotte, NC

View job

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TTEC

TTEC CSR reviews

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