Is TTEC a good company to work for as a Chat Associate?

Chat Associate professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 168 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Chat Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Chat Associate interview questions at TTEC .

Does TTEC pay Chat Associate employees well?

Chat Associate professionals rate their compensation and benefits at TTEC with 2.8 out of 5 stars based on 168 anonymously submitted employee reviews. This is 10.2% worse than the company average rating for salary and benefits. Find out more about Chat Associate salaries at TTEC.

How happy are Chat Associate professionals working at TTEC?

66% of Chat Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Chat Associate professionals have also rated TTEC with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"work from home and remote" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 659 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 417 reviews)); "Great Culture and Values." ((in 223 reviews)); "Work environment is good and friendly" ((in 179 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 498 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 433 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 98 reviews))

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TTEC Chat Associate reviews

3.4

66% would recommend to a friend

(168 total reviews)

Kenneth D. Tuchman

61% approve of CEO

56% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.7

Career opportunities

Chat Associate employees have rated TTEC with 3.4 out of 5 stars, based on 168 company reviews on Glassdoor. This indicates that most Chat Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Chat Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

168 reviews

2.0

Oct 5, 2020

Ok I Guess

Chat associate

Recommend

CEO approval

Business Outlook

Pros

They had a wonderful break room.

Cons

There is a lack of communication.

TTEC Response

We appreciate your propositions on how we can provide exceptional experience at TTEC. It is always a pleasure to hear feedback for growth.

5.0

Sep 3, 2020

Good company

Chat associate

Recommend

CEO approval

Business Outlook

Pros

I got lucky where the people I work with is really great

Cons

Salary is too low low low

3.0

Dec 17, 2019

Performance Scoring

Chat representative

Recommend

CEO approval

Business Outlook

Pros

Time of shift and day off

Cons

Performance Scoring is not good

Viewing 154 - 156 of 168 Reviews

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TTEC Chat Associate reviews

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Ok I Guess

Good company

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