TTEC Customer Service Representative CSR reviews

3.2

46% would recommend to a friend

(765 total reviews)
avatar

Kenneth D. Tuchman

56% approve of CEO

38% positive business outlook

Customer Service Representative CSR employees have rated TTEC with 3.2 out of 5 stars, based on 765 company reviews on Glassdoor. This indicates that most Customer Service Representative CSR professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative CSR professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

765 reviews
4.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and management. I believe

Cons

None that I can think of.

avatar
TTEC Response
1w
Thank you for sharing your feedback and for your time with TTEC. We’re delighted to hear you had a positive experience with the company and found your management team to be supportive. It’s also great to know you didn’t encounter any significant challenges during your time with us. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.
4.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice work place, low work pressure

Cons

Management is worst at peak

avatar
TTEC Response
3w
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you’ve enjoyed the work environment and found the day-to-day pressure manageable. We also appreciate your comments about management during peak periods. Feedback like yours helps us identify opportunities to strengthen support for our teams during busy times. Thank you again for taking the time to share your experience, and we wish you continued success in your role.
4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company AND GREAT PAY

Cons

Change of frequent scheduled hours

avatar
TTEC Response
3w
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you’ve had a positive experience with the compensation. We also appreciate your comments regarding scheduling, as feedback like yours helps us continue evaluating how we support our employees while balancing business needs. Thank you for taking the time to share your perspective, and we wish you continued success in your role.
Viewing 1 - 3 of 765 Reviews

Glassdoor has 13,282 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.