Is TTEC a good company to work for as a Insurance?

Insurance professionals working at TTEC have rated their employer with 2.7 out of 5 stars in 296 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Insurance Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Insurance interview questions at TTEC .

Does TTEC pay Insurance employees well?

Insurance professionals rate their compensation and benefits at TTEC with 2.7 out of 5 stars based on 296 anonymously submitted employee reviews. This is 13.8% worse than the company average rating for salary and benefits. Find out more about Insurance salaries at TTEC.

How happy are Insurance professionals working at TTEC?

21% of Insurance employees at TTEC would recommend their employer to a friend. This rating has decreased by 26% in the past 12 months. Insurance professionals have also rated TTEC with a 2.4 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.5 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 975 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 415 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 174 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 533 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 489 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

TTEC Insurance reviews

2.7

21% would recommend to a friend

(296 total reviews)

Kenneth D. Tuchman

19% approve of CEO

18% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.7

Compensation and benefits

2.5

Culture & values

2.4

Work/Life balance

2.4

Career opportunities

2.2

Senior management

Insurance employees have rated TTEC with 2.7 out of 5 stars, based on 296 company reviews on Glassdoor. This indicates that most Insurance professionals have an average working experience there. TTEC is rated 30% below average by Insurance professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

296 reviews

5.0

Jul 6, 2026

Remote work offers benefits but high pressure and micromanagement

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

TTEC Response

1w

Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.

5.0

Jun 21, 2026

Remote work and training opportunities, but long hours during training

Licensed insurance agent

Recommend

CEO approval

Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

TTEC Response

3w

Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.

3.0

Jun 17, 2026

Not a commision role

Licensed insurance agent

Recommend

CEO approval

Business Outlook

Pros

The ability to work remote. The training was effective

Cons

During the interview process the job says it includes commission. Its really only a "bonus". If you miss one work day you will not be eligible for the Bonus for that month.

TTEC Response

3w

Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the remote work opportunity and found the training effective. We also appreciate your comments regarding incentive structures and performance visibility. Feedback like yours helps us better understand the employee experience and identify opportunities to improve communication and transparency. We wish you all the best in your future endeavors.

Viewing 1 - 3 of 296 Reviews

Jobs at TTEC

Insurance Agent Trainee

Licensed Healthcare Insurance Agent – Remote USA

Licensed Healthcare Insurance Agent – Remote USA

Licensed Healthcare Insurance Agent – Remote USA

Licensed Healthcare Insurance Agent – Remote USA

TTEC

TTEC Insurance reviews

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Ratings by demographic groups

Reviews by job title

Remote work offers benefits but high pressure and micromanagement

Remote work and training opportunities, but long hours during training

Not a commision role

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