Training not so great course type classes instead of teaching what is needed to answer calls and transfer to the right department. Use Zoom Chat room for help learn from other workers asking about questions you don't know while you have customers on hold are that you need to know before hand. Some questions get answered some don't and agents and Team Leads (TL) are rude and don't know very much
Trainer couldn't input the training hours because no access so myself and others never got our 1st check.
This company is not well organized. To many user login names and passwords and to many websites to click too. Not honest about work schedule M-F 10:00am 6:30pm but yet we are 7 days a week on schedule strict on time off.
