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TTEC

Engaged Employer

TTEC Customer Service Agent (CSA) reviews

2.2

0% would recommend to a friend

(9 total reviews)
avatar

Kenneth D. Tuchman

100% approve of CEO

Ratings by category

2.2

Culture & values

2.2

Diversity & inclusion

2.2

Senior management

2.2

Compensation and benefits

1.7

Career opportunities

1.6

Work/Life balance

Ratings by demographic groups

Reviews by job title

9 reviews
4.0
Aug 19, 2016

Good benefits,

Csa
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and pay is on time. As long as you show up to work, you'll do well in this company.

Cons

It's a call center, and if you aren't comfortable with that type of environment, you won't last long. Change is regular, and it takes a versatile person to keep up

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TTEC Response
9y
We know that paying you well and on time is very important to you and we really appreciate that you've taken note of that! Thanks for the great review!
1.0
Jan 2, 2016

csa

Csa
Recommend
CEO approval
Business Outlook

Pros

at home job using computer

Cons

stressful and does not pay well

4.0
May 8, 2010

A good experience

Csa
Recommend
CEO approval
Business Outlook

Pros

Training was well thought out and structured to fit the demands of the job. Feedback and coaching was prompt and specific, geared to improve performance. Hours were flexible and environment was open and inclusive. Rewards for excellent performance were substantial.

Cons

Call center work was project to project, so there was no feeling of true job security. Hours were determined by off-site clients, and could be cut without notice.

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TTEC Response
8y
Thank you for taking the time, we truly appreciate the positive feedback.
Viewing 7 - 9 of 9 Reviews
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