TTEC reviews

Pay is relatively low compared to other at home customer service jobs. Customers can drive you to the brink of insanity. Dual guidelines to follow for both TTEC and the client you are working for. Sometimes this can cause a conflict. Your TLs can change at a moment's notice, thus making any rapport building difficult. If you have any tech issues, Tier 1 support is a joke.

Pay is less than own/operated offices, which is to be expected, but is also less than other branches in the same campaign doing the same job. They sell you during training on streets seemingly paved with gold, but when you're on the floor it's a different story entirely. Management do not care about people, just production. People get write ups and disciplined for being sick or even being hospitalized. In the past, the AC has failed multiple times and so have all the toilets in the building. They simply brought in porta-pottys to the parking lot, room temp water and hand sanitizers and told us to get back to work. Employees get fired for no reason, left and right and they only use fear to motivate. They are unable to provide a clear and concise unified message on what employees are required to do performance wise, leaving the hourly workers floundering in the dark trying to figure out what they are required to live up to before they are fired. Promotions are based on favoritism, not tenure or experience or even knowledge of the products. They have even bragged about using illness to weed out people for advancement, saying that being sick tomorrow will jeopardize a possible promotion months or years from now. They force you to clock out to use the restroom, and will write you up for being 30 seconds over break time, even when it is the fault of the company for using poor quality time clocks. If possible to rate a negative star on the work/life balance, I would.