TTEC reviews

Unrealistic expectations * score 93% call surveys you can have 8 outstanding surveys and two bad ones you don’t make 93% *QAs scored about calls 90% * 5 seconds to answer call * show empathy and use transitions statements properly *no more than 10 seconds of silence on a call * place customer on hold no longer than 2 to 3 minutes *Failure to do these 3 silence times in one call you get automatic 0 * must create cases with who what why etc must follow procedures and write good notes because you will get graded on it * you have 30 seconds after the call to finish notes and be ready to answer next call or management starts getting on to you *failure to so you get written up after 3 write up your gone * some management cares while others don’t * no pay raises in two years $15 hour * if you want to be stressed this is the job for you

We didn't receive the yearly marketing budget until either the end of the first quarter or the beginning of the second quarter, leaving those first crucial months with little to no direction on goals, strategies, and spend. They justified it by saying we operate on a "5-quarter" year, but still were measured on performance based on a 4-quarter year. They offer "quarterly bonuses" based on your performance and the company's overall performance, however, you only see 3 bonuses a year because it takes them almost two months to disperse it to you - I never saw a "full year's" bonus. The acquisition also embodied a "promotion cap", meaning if you were to get promoted to a role that was being marketed at a certain range for outside candidates, you could only get promoted an additional 20% of your current salary - regardless of if you've earned what it was being marketed at. Very poor leadership and direction. I would not recommend working for this company. At least not in its current state. I feel like everyone is jumping ship.