TTEC reviews

The pay...SUCKS. I started on a temp project at $20hr and moved to a permanent position taking a $4+hr decrease but I would get benefits. What a joke benefits are! First, I have never worked at a company that will give you the least they can depending on the laws of the state you live in. Just give everyone benefits that exceed all the states so your greed doesn't show. Pay: Don't expect to get a raise on certain projects. I don't know how often they bid the projects but they sure don't care if you get a pay increase - even a Cost of Living increase. I've never in my life worked anywhere that did not give ANY raises to an employee that was doing their job. Holidays: If you take VTO the week prior to the holiday, they dock your holiday pay accordingly. If you work on a project that closes for a holiday the company doesn't pay for - you do not get paid for that day off. Bid your jobs better for your employees so your greed doesn't show. Benefits - not great. Again, your vacation and wellness time (just lump it all into one PTO) accrue with every paycheck but you don't get much. I've been here two years and I think I get 2.5 weeks total per year. I don't even know - it's very complicated to find things out. Employee Info: As I stated, very difficult to find things out. Lots of different little sites to go to and half the time the logins don't work. I spent almost a day one weekend trying to figure out what the PTO was. It should NOT be that difficult. They hide it so you cannot figure it out and then cannot challenge what you get. Call Guidelines/Metrics: I work answering calls so there is not minimum number of calls to make - I would not take a job like that. They do have the weirdest "script" you are supposed to follow and it is so awkward. I really try but don't do the best job at all of it. You have to restate the caller's question and then give a summary of all the things you went over with them. If I understand the question, the caller doesn't really want to hear me repeat it to them so I come up with something that feels like it. If I don't understand, I definitely would ask questions until I did. Then to summarize the call - jeesh, half the time I don't even remember everything I've talked about with calls just getting info or a caller with a lot of questions about the answers I give. I do get called out for it but thankfully I give accurate info and do the actual call part of the call well. It's frustrating seeing some of the agents get top scores and you've read their tickets or taken a call after they've talked to someone and have to help them with their problem again because they didn't get good info/service. But they get those call metrics correct so yay for them! Doesn't really matter about the caller's experience. Technology: It's very frustrating when you consistently have trouble logging in and are constantly getting pop-ups that your system needs something but nothing can be done. I will say, I had a system go down and it took several days to get a new one to me. I was paid for some of that time which was nice. I did NOT expect that to happen so good on you for that one! The tech department is awful to work with. Most of the people you get are new and do not have a clue. But you have to sit there and let them go thru everything when you've already done all of that. I'm not an expert but I'm pretty good with technology and if I can't get it running, it must be something in the programming that has gone haywire. But I have to sit there and let them do it because that is how they have to do it for their job. If you get a seasoned tech, they're GREAT! Miscellaneous: You get two 15 min breaks and a 30 min lunch. You can take personal time if you need to for a couple minutes. Some people consistently take 5-10 min of personal time every day. Same people all the time. No one seems to hold them accountable for the "extra" break they take. I use personal time if I have to do something quick. I try to keep it under 2 minutes because if I'm not on the phone, other people have to take extra calls. There's also alot of trouble with people getting back from break and lunch timely. I think that should be definitely addressed but it doesn't seem to be. There are also some "Admin" type tasks that should be given to all Agents who have proven they know the information etc. I would love to do non-phone work during part of my day but it is always the same couple of people who have that privilege. There's also the chat support from agents. There are a couple of agents who do that and I won't even ask a question when they're on because I know they won't have the answer, they never do. Or they give me the same info I already have and stated I had in my question. They are the same agents who don't pay attention to the chat and sometimes you wait 5 minutes, when it's not busy, to get an answer - even with reposting the question. Team Leads need to monitor the people doing the non-phone work more intensely than those doing the phone work. They have a direct impact on the agents working the phones. Also, review some of the emails sent out - I have read some really "harsh" emails sent to people and it was more the person answering the email that didn't understand the issue.

The basic salary was okay for me but not increasing, the allowances are.