TTEC reviews

3.3

55% would recommend to a friend

(11,459 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Jan 7, 2017
Recommend
CEO approval
Business Outlook

Pros

There arent many honestly. Its a publicly traded company with some clout internationally.there are some decent employee perks.

Cons

Awful place to work. Stagnant wages, limited progression, political, tumultuous, callous corporate culture. Very tough internal work environment. Happy to be gone.

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TTEC Response
9y
Thank you for your feedback. We're glad you liked the employee perks at TeleTech. On the other hand, we apologize that your experience with TeleTech didn't match our reputation as a great company to work at. We're actually pretty big on career progression and providing opportunities to employees, as further evidenced by the launch of iAspire. But we also see that there's still work to be done. Thank you once again for your review and we wish you all the best!
1.0
Jan 7, 2017

@ home Customer Service Rep

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are usually friendly

Cons

Their OS. Which they are running windows 7 and on a windows 10, there's constantly problems. Such as their programs and phone systems freezing up. Always have to call tech support and get a ticket number for any time missed doe to their system not working right half the time, which by the way, you don't get paid for. On several occasions I'd be working and noticed that the their employee time system showed I was absent! How can you be absent when you clock in and are on the phone taking calls? When you tell someone about it, it never gets fixed so again no pay for working. Too many issues for only $8.50 an hour with no raises. They offer company perks, yet half the time it doesn't work cause of internet explorer which is what they want you to use. Also for example if your internet provider is working on getting the line fixed due to workers accidentally cutting the line and you have no internet, be prepared to be written up for it even though it was no fault of your own.

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TTEC Response
9y
Thank you for your review. We apologize that your experience with TeleTech didn't match our reputation as a great company to work at. We acknowledge that the work at home system needs some improvement and we're on it. It will be very challenging for the company to offer a full benefit package to seasonal employees but we will certainly take a look on how else we can improve the pay and incentives for non-full time employees. Thank you once again for the feedback and we wish you well in your future endeavors.
1.0
Nov 21, 2016
Recommend
CEO approval
Business Outlook

Pros

JOB IS FROM HOME SO THATS A GOOD THING IF YOU HAVE KIDS

Cons

if they need help they force hours very stressful for the little bit of money they pay they don't care about there employers if they did they will take out more time in training us we are in training a whole month in half the things that was in training did not really benefit me once i started taking calls we have TL that don't never know a answer when you need help i hope i get blessed with a new job also have horrible system issues

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TTEC Response
9y
Thanks for leaving your feedback! We appreciate that you like the work from home setting at TeleTech. We're sorry that your current experience with TeleTech didn't match our reputation as a great company to work in. We definitely want to make sure that new employees like you get the best training to be able to produce excellent work. Thank you for bringing this up as we see how we can better leverage our training program.
Viewing 349 - 351 of 11,459 Reviews

Glassdoor has 13,261 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.