TTEC reviews

3.3

55% would recommend to a friend

(11,459 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
3.0
Dec 9, 2015
Recommend
CEO approval
Business Outlook

Pros

freedom, they let you go on the internet and listen to music, very laid back casual dress code. Training was 4 weeks very easy basically free money. Chill environment, not a lot of micromanaging, there are slow times when you get no chats coming in which is nice. There's tvs to watch as well. There are monthly potlucks, they'll provide food sometimes, and some fun contests for money once a month as well.

Cons

I do webchat for Intuit Quickbooks. This is NOT sales! Mostly customer service a little sales are involved barely. Most of these customers suck. They love to ask a million questions and some are disrespectful. Most ignore your questions some are brash. They(Intuit) are very strict on being there and being on time during training. I saw a few ppl get fired during training because of attendance/lateness. ABSOLUTELY NO ROOM TO ADVANCE. They offer little to no promotions at all. low pay 10-11/hr I'm living check to check it's not cool. Commission is not great maybe $400-$500 MAX if you're really good at getting leads and sales. Commission structure is flawed and doesn't allow a lot of money to be made at all.

2.0
Nov 29, 2015

Not for professionals

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* If your not part of Marketing or Sales - you will be underpaid and underappreciated

Cons

* Bonuses are tied to the parent company which you have no affect on. As a result you will not be compensated for "your" work. * More and more is being directed by corporate (TeleTech) and they only know one way to do things. If it doesn't make sense for your business, too bad. * Sales and Marketing run the show here, nothing else matters.

3.0
Nov 21, 2015

Meh

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It gets you some pocket money.

Cons

During busy times you have to really be online stalking the chat to see if you can pick up some shifts. Not many hours available

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TTEC Response
10y
Thank you for your review. We hope you were able to share this with another supervisor or manager because we don't allow this for any employee.
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Glassdoor has 13,261 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.