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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,441 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      2.9

      Senior management

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      4.0
      Sep 10, 2019

      Great work at home opportuniry

      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overtime offered and schedule flexibility. First line supervisors are great.

      Cons

      Job was not permanent. Was layed of not to long of becoming permanent. If they say they say they usually down size or cut hours during a certain time during of the year and you are new, I suggest you start making plans. Don't delieve the hype.

      1.0
      Apr 27, 2018

      Unlicensed Agent

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can work from home and some of the projects have a nice hourly rate.

      Cons

      They need to work on their training. They spend too much time on the technical stuff instead of the stuff you need to take calls. Also they need to improve on their management. The first Team Lead I had never answered any emails or any questions I had and I was new. After having to be asked to be put with another one I was then given to a 3rd TL. After 3 months with this TL and emails that had me thinking that I was doing good and improving, I had my first 1 on 1 (suppose to have at least 1 a month). My first 1 on 1 was to let me know that I did not certify and that they were letting me go. I was shocked because I was under a completely different impression. Also after they let me go and I reopened my unemployment, for 3 weeks they were still saying I was employed thru them and i was unable to get my unemployment during that time. And apparently if you do not work for them anymore your former TL or anyone else you worked with will not respond to you. Very disappointed in how they work and would never tell someone i liked to work for them.

      5.0
      Oct 11, 2017

      customer sevice

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      excellent work envioment and great trainers. very nice working environment. lovely campus. all around good place to work.

      Cons

      there are none. unless its about the coffee maker. lol need more coffee service. seriously. I have no cons to list.

      avatar
      TTEC Response
      8y
      Thank you for taking the time, we truly appreciate the positive feedback.
      Viewing 37 - 39 of 11,441 Reviews
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      ReviewsTTEC reviews

      Glassdoor has 13,240 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.