TTEC reviews

3.3

55% would recommend to a friend

(11,441 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Nov 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Paid training, provides computer and headset, somewhat competitive pay for work at home. Pto and minimal health benefits for full time only. Almost anyone can work here it's a very diverse company with many fields and levels of employment. Great for beginners and those who have other sources of steady income.

Cons

Extremely high turnover. They will let you go at the most random inconvenient time so have a backup plan and save money! No communication between departments. If they hire too many people you won't know until it's too late. They'll just send an email out of the blue saying you can't work. The hand doesn't know what the head is doing. Depending on the position, you will work a random schedule with any hours they deem fit regardless of what they tell you, it is subject to change due to the "nature of the business". Don't listen to their company values speech, it's not true. They don't value their employees you're just a number. Seniority in the company doesn't mean anything unless you actually know people in the company which is almost impossible unless you work in one of their physical offices. This is not a long-term job, expect to work on and off for the rest of your employment there.

1.0
Apr 27, 2020
Recommend
CEO approval
Business Outlook

Pros

It's an at home job.

Cons

Everything. I was transferred over from another branch to ensure I didn't get fired, but even then I wish I was fired. Not only do your bosses/team leads treat you like you're the bottom of the barrel, they also do not encourage you to do better. The training for this job was maybe 20 minutes because they spent the other 3 days prior trying to get everyone's tech check done. Whenever you want help you get screamed at to "look at your job aid". Emails are never answered. They pile on more work without giving proper training. They put on a video and hope you remember it. They don't care about the customers. When you try to help others in their chat filled with over 100 agents, the Team Leads yell at you. So you can't even help your fellow coworkers when they're having issues. The biggest thing, other than getting ridiculed, is the technical difficulties: -You can never hear your customers -The customers cannot hear you -Then they try to say it's your systems that are at fault yet 50 other agents are having similar issues. So, do not work here. Not even as a first job at a call center. Never work for Solutran.

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TTEC Response
6y
Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com
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