TTEC reviews

3.3

55% would recommend to a friend

(11,446 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,446 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Sep 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Working from home could be the only plus that this company provides. The project I began with seemed promising and had a trainer who happened to be respectful and have a helpful attitude. Other than that this company has nothing but negatives.

Cons

Where do I start? The management in this company for one is nonexistent. You basically have people who are not on one accord whatsoever. Everyone pretty much has the CYOA method and nobody really is there to help each other. When coming to supervisors or leads about anything, they seem like they don't want to be bothered or have a "no can do" attitude which makes anyone on the lower level feel intimidated and that they don't have a say in any matters concerning their employment. Training is basically a lot of information thrown at you. You must hope that you learn enough to apply it to real-life situations. The trainers are pretty much the same way with the supervisors, they have absolutely no idea what they are doing and lack any form of ethics or respect towards their coworkers. Working environment. Being that I was a work at home employee, I still felt the childishness and disorganization within this company even at a distance. No one was on one accord. Systems constantly failing, software crashing, not being able to get into my computer environment because my software was faulty or some crazy work booth issue. It just a recipe for disaster and there's nothing worse than for somebody to blame you and accuse you of being late when obviously it was something out of your control which is their glitchy system causing you to be late. Always technical issues almost daily and instead of fixing the issue, they would much rather instead blame you because well they can of course. There’s no accountability for anyone above you, so you feel frustrated and in the end that’s why many people quit. I’ve seen people express their concerns in chat or group meetings, but they are told they are out of line or to deal with it, and that’s not fair whatsoever. This company is terrible. I have worked at many companies before and dealt with many “workplace issues” but I’ve never worked for a company remotely that has this much unprofessionalism and disrespect from its workers than I have here. I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice. Rules and guideline changing daily. People confused and having no knowledge of any of the work projects that they are on. Management have no clue who you are. You are just a number on the ladder. No one really cares you exist, that is until you make a mistake or do something wrong, they are ready to put you in your place. It’s madness. I finally took the courage and left. I was only staying on for a paycheck (not that it’s even much anyway) and even then, I wanted to stick around and be loyal, and try to give my best to the company. I have not been treated with any respect, supervisors gossip about employees behind their back, disrespectful and combative team leads. This place is awful, and I am so glad I got away from it.

1.0
Feb 21, 2019
Recommend
CEO approval
Business Outlook

Pros

The only pro is that you can eat at your desk only if you aren’t on a call! YOURE ALWAYS ON A CALL!!!!

Cons

Do not waste your time at this place!!!! You have to clock out to use the restroom!!!!!! You are confined to your desk all day! No CELL PHONES! The treat everyone like children! Desk are small and worn out! No one dressed professionally! Pay sucks! Benefits are awful! If you miss a day prepare to be harassed by your supervisor and their manager! They don’t care if you have the flu! Leaving this place soon because they have NO RESPECT for their employees! The job is super stressful and training teaches you nothing! The trainers are VERY unprofessional! They tell you that you will have a set schedule and that’s a lie! It can change anytime and on short notice! There is only 7 seconds to wrap up a call and ding! There’s another call!!! You have to schedule appointments! Don’t make friends because they won’t be there after a week! Turnover rate is insane!

1.0
Sep 20, 2018

Training is a JOKE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They will hire ANYONE. Paid training.

Cons

Horrible training. The trainer I had actually pretended to wrestle a sea lion during training. I am 100% certain that has nothing whatsoever to do with working in a call center. Also, there is a section of online training that is supposed to take 10-12 hours and we were given approximately 2 hours to complete it. Needless to say, I did not have an opportunity to complete it. I was told I had violated something I was supposed to have studied in that uncompleted training and was fired because of it. I told the manager who fired me that I had never heard of what I was being accused of and had never read anything about it. That did not matter. I got fired anyway.

Viewing 46 - 48 of 11,446 Reviews

Glassdoor has 13,246 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.