TTEC reviews

TTEC employees are expected to take a high volume of calls and minimize non-productivity. Whereas this is understandable to maintain client expectations, the time restrictions are very rigid. One can be labeled as a performance outlier if not immediately jumping to the next call, even though relevant notes and work are being completed after a call has ended. Roles are responsibilities are added but compensation is capped. Tenured agents with a wider range of roles are expected to perform with the exact metrics of new/single-skilled agents. Performance Bonuses are available but usually are difficult to obtain since multi-skill and single-skill representatives are lumped into the same performance metrics.

Everything. Transparency on commission is non existent. Get paid commission every quarter but you have no idea what your getting paid or if it’s correct until day of. Also no guarantee on what you’ll be paid based on company budget. Training consists of power point slides for 4 weeks. Info dump; then sink or swim on the floor. Management here is terrible and spread thin. Not equipped to do the job by any means. As I mentioned you really need to take personal time out of work to really learn the ins and outs. I was a top performer here for 3 consecutive quarters, this was due to me taking time to learn outside of work. Ttec did a horrible job of preparing us for the job. Attrition here is over 50%. Get in, learn, and leave. Ask about commission, how it’s calculated, and you’ll see what I mean. In my year here I have watched 3 teams come and go entirely. This place is broken and management does nothing to change it.