TTEC reviews

3.3

54% would recommend to a friend

(11,473 total reviews)
avatar

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,473 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Aug 18, 2014

Lots of improvements needed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

very close to my house - met some pretty nice folks- gave me a second chance of working after being laid off for more than a year

Cons

IT systems do not operate as the were intended - getting answers to questions is like jumping thru circus hoops-

3.0
Aug 6, 2014
Recommend
CEO approval
Business Outlook

Pros

It is better than not having a job at all. Benefits are okay. Pay scale is about $10 to $13 per hour, and comission has been maxed out at just above $300 per month (which is why many of the people who used to work there have quit). If you get the right manager, it can also be a friendly environment.

Cons

Lots of micromanagers, food services were destroyed by a corporated "company kitchen" that costs twice as much for old nasty food, and commission is almost non-existant. They don't acknowledge loyalty - everyone is disposeable. They won't even give you a pat on the back for serving them for over 1, 5 or 10 years. The last thing they told me was "we know you work hard, but we simply can't pay you what you were promised when you were hired." And that is when a bunch of people quit, and why they are always hiring.

2.0
Jul 17, 2014
Recommend
CEO approval
Business Outlook

Pros

TeleTech has many great people to work with. There are many dedicated and genuine individuals. The location is perfect and the facility is really nice.

Cons

If you are one that feels satisfied by hard-work rewards, salary increases, and bonus opportunity, don't expect much of that here. While there is bonus potential, it doesn't compare to competitors and leaves you feeling very disappointed and wondering why you worked so hard. The IT Department has been in turmoil for several years. Constant management changes and direction, significant staff departures by either lay-off and outsourcing overseas or voluntary resignation. In many cases, they have not been backfilled. Unfortunately, given so many options for employment, TeleTech is hard-pressed to compare.

Viewing 631 - 633 of 11,473 Reviews

Glassdoor has 13,281 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.