TTEC reviews

You need to lie to poor, unaware clients. They think you're there to help them, while you're there to rip them off.

Metrics goals are unachievable with the slightest markdown for things an individual would never even consider. I speak Spanish as a second language and all language calls would be routed to us regardless of ability; I once said "Un momento por favor" so I could get the translator on the line and was marked down for using Spanish with an all Spanish-speaker. The client can even change the criteria mid-month and any prior calls to this decision are marked off following the prior correct process. The only month I received "pay for performance" ever in my career there was a training month where the insane metrics did not take place yet. Clients are allowed to complain and treat contractors as expendable and useless. Management is less than stellar, I went through 5 Team Leaders within my first year and at times did not even know who my new TL was.