TTEC reviews

An apparently botched merger with Avtex led to widespread confusion about roles, responsibilities, and culture. A major branding and leadership change was implemented, only to be dialed back after leadership suddenly quit after about 6 months. Managers are under extreme pressure to hit certain quarterly targets, which in turn puts pressure on project managers, who are forced to focus on KPIs that are arbitrary and unrelated to the specific project. There is an extremely rigid and punitive quality assurance regime that disqualifies you for quarterly bonuses for something as trivial as a spelling error. QA reviewers are incentivized to ferret out such errors - their success depends on designer failures. This fosters cross-team resentments and causes long-term damage to one's future prospects within the company. Actual client satisfaction regarding quality seems less important that playing "gotcha" with extremely competent and experience designers.

- Less possibilities for promotion/ role change