TTEC reviews

3.3

55% would recommend to a friend

(11,473 total reviews)
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Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,473 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Mar 26, 2025
Recommend
CEO approval
Business Outlook

Pros

My experience has been that it depends on the project as to how good or how toxic the atmosphere is. It seems if the training is decent and not rushed and you have supportive team leads then it's not a bad job at all. The benefits were decent except the dental.

Cons

If the training is bad or rushed, then you're thrown to the wolves & told to "fake it til you make it". If management is not supportive it is riddled with nepotism, laziness, and team leads that retaliate if your metric performance interferes with their metric bonus. My biggest issue with the job was there is no job security whatsoever. They are constantly ending projects and sending them out of the US for cheaper labor. You may get switched to a different line of business with only a weeks notice, or you may just be out of a job. Very frustrating. And from what I've been told by current employees it is getting worse with offshoring.

3.0
Mar 26, 2025

Average

Recommend
CEO approval
Business Outlook

Pros

remote work candid feedback average

Cons

no growth opportunities flexible and ever changing metrics no hikes no perks

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TTEC Response
1y
We’re glad you appreciate the remote work and open feedback culture. We acknowledge your concerns and continuously strive to improve the employee experience.
1.0
Mar 25, 2025
Recommend
CEO approval
Business Outlook

Pros

You work from home The pay will keep you fed, but not healthy

Cons

Awful hours, terrible management, no communication, lies, contracts abruptly starting, stopping, shortages on hours, stupid policies Did I mention terrible management? Shady practices, lack of vertical movement, having to reapply constantly so that I can still make pay, being asked to return equipment for months after returning equipment, being asked to pay the company back because they say they "accidentally paid me too much."

Viewing 730 - 732 of 11,473 Reviews

Glassdoor has 13,279 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.