Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,281 reviews left anonymously by employees. This rating has been stable over the past 12 months. 54% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 639 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 419 reviews)); "Great Culture and Values." ((in 228 reviews)); "Work environment is good and friendly" ((in 168 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 158 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 521 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 498 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 447 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 165 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Duluth , Las Vegas , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Charlotte , Temple , Melbourne , New York , Daytona Beach , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

3.3

54% would recommend to a friend

(11,473 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,473 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

Mar 18, 2025

Worst management and low salary

Customer support

Recommend

CEO approval

Business Outlook

Pros

Work from home but now they are asking to join from office

Cons

Management is very bad. They will set unrealistic target and when you try to resign they will terminate you before the notice period of 2 months so that they can defend themselves. They will not think twice whether you are tenured with 5 years

TTEC Response

1y

Thank you for taking the time to give us your feedback. If you would like to share more about your experience, please visit www.ttecwehearyou.com

1.0

Mar 18, 2025

Stay away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work from home, equipment provided

Cons

Mentally draining you are just a number so they have a high turn over rate. No pay raises

TTEC Response

1y

Thank you for your feedback. We’re glad you appreciate the work-from-home setup and provided equipment. We value your input and are continuously working to enhance the employee experience.

5.0

Mar 18, 2025

Team

Customer service

Recommend

CEO approval

Business Outlook

Pros

Great supervisors and a lot of agents you can get a long with.

Cons

You might not be happy with the management

TTEC Response

1y

Thank you for your feedback! We're glad you appreciate the supportive team environment. We value your insights and are always looking for ways to improve.

Viewing 748 - 750 of 11,473 Reviews

Jobs at TTEC

Healthcare Customer Service Representative - Remote USA

Customer Service Representative – Remote in USA

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

Laotian-English Bilingual Healthcare Customer Service Representative - Remote in California

Tagalog-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC

TTEC reviews

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Ratings by demographic groups

Reviews by job title

Worst management and low salary

Stay away

Team

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