Pros
Free coffee. The turnover rate is so high that it seems like if you can manage to stick around for a year or longer you have a good chance of promotion.
Cons
They cap out your hourly rate at $10/hr which is nowhere near enough pay to deal with some of the people you'll deal with on the phone. They expect you to clock out to use the bathroom if you need to go other than when you are on break. I worked for the USAA Credit & Debit card fraud division (MSAS). USAA will lock down people's credit/debit cards when their computer program suspects fraud may be occuring. That is not Teletech's fault, but you will talk to some pissed off people and THERE IS NOTHING THAT CAN BE DONE ABOUT IT. USAA's security is garbage and some members are on their 6th or 7th debit card because their card number keeps getting compromised. The members think you actually work for USAA, and don't understand why there's nothing you can do about their problems. You will take one on the chin quite often for something someone at the bank in San Antonio did. ` Teletech often closes the windows so you can't see outside. Working here is like visiting a minimum security prison every day. I believe the bars enclosing the break room behind the building are not to keep people out but to keep the workers from going from the breakroom directly to their car and never coming back. I worked the job for 6 months before I had to leave or else put my mental health in jeopardy. Some of the team leads are cool, others act annoyed if you ask a question. There were a few people there whose accounts were always "broken" and they walked around all day, never on the phones. This went on for months and was still happening when I left! Training was a joke. Half the time people in our class were playing Magic the Gathering or we were playing silly team-building games. I wouldn't recommend this job except to someone desperate for a job. Even then I'd add to take the 6 week paid training and get the hell out before you go onto the call floor.